Since the beginning of this autumn, Times Property Management Company has delivered the service of "Safe and Secure Home" in all communities under its management. The company sent staff to provide door-to-door training on safety, fire and security to the homeowners, to check the doors, windows, doorsensors, balcony, pipelines and other high-risk areas, and to rectify the problems if there was any. The activity required 100% coverage in all communities, including the newly delivered apartments.

Key Word I: Caring

"Good morning, this is the booklet for safety and security. Please remember to lock the doors from the inside when you and your husband are at home. Remember to turn off the gas and electricity when you're not using it. If there is any emergency, please press the emergency button on the video interphone..." Liang Jianxian, customer assistant, explained the details to Ms. Li in Li's living room at Times King City (Zhongshan).

·The "Safe and Secure Home" Activity

Key Word II: Assured

"Hi, Xiaoqing's Mom. Having fun with your daughter playing the swing?"

"Yes! Mr. Wu. I saw you checking the facility yesterday again. Thank you for making it safe for our children to play with! "

The staff also check the fences, greenery area and the leisure facilities on a regular basis to rectify any damage or loose parts. "Early identification of the risks and quick respond" is the key to a safe environment for the homeowners to enjoy their leisure time inside the community.

Key Word III: Considerate

"Mr. Li, the sockets in your home are not leaking. The fence on the balcony is in good shape. But the video interphone is running out of battery. So please contact us to help you mount the batteries after you get the new ones." Song Biao, customer assistant of Times Eolia City (Zhuhai), said to the homeowner.

·The "Safe and Secure Home" Activity

·The "Safe and Secure Home" Activity

The staff carried out on-site examination, an important part of "Safe and Secure Home" activity, on the locks of the doors, the video interphones, the windows and balcony, and the water, electricity and gas systems inside the apartment or house to check the quality of the video and sound of interphones, the safety of the sockets, the status of electricity cords, the integrity of the gas pipes and the water pipes, the drainage condition of the sewage and the floor drainage pipes... The staff even checked each switch and faucet inside the apartment to make sure that all the problems could be rectified immediately and solutions could be provided within three days for complex situations. There were in total 1,413 problems identified during the activity, 1,299 among which were solved immediately, and the rest of which were followed up.

Key Word IV: Attentive

"Ms. Wang, I've noted down what you have said. The butlers will contact you as soon as possble to solve the problem."

After checking, the staff also chatted with the homeowners to get more information about their requirements for living as well as their opinions and suggestions so as to solve the existing problems and to improve the service quality.

·The "Safe and Secure Home" Activity

There were in total 21,882 households covered by this activity and the staff responded to 362 complaints from the homeowners, which gained high recognition from our customers.

The "Safe and Secure Home" activity has been successfully held for five years. In the past five years, Times people spared no effort to bring warmth and a safe and secure environment to the homeowners. In the next five years and beyond, Times Property Management Company will continue its effort in delivering service to each family to ensure a safe and secure environment for them.